Once Trama launches, all subscriptions are billed through Apple's App Store. Because Apple processes the payment, refund requests are handled by Apple, not by us. We can't issue refunds directly, and we never see your payment details. Joining the waitlist is free and involves no payment.
Apple decides refunds according to its own policies and timelines.
If a plan includes a free trial, you won't be charged until the trial ends. Cancel before it ends in your device's subscription settings to avoid being charged.
Canceling stops future renewals but doesn't refund the current billing period. You keep access to paid features until the end of the period you've already paid for.
Not sure how to request a refund, or have a billing question? Email hello@trytrama.app and we'll help where we can.